Payment FAQ
Need more information or have a question about your order? Find answers to our most frequently asked questions below.
We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express, MultiBanco, as well as PayPal, Apple Pay and Google Pay.
It is also possible to make the payment via a bank/wire transfer. Please get in touch with our Customer Care Team at help@lecateau.art for further details.
The payment might have been declined by your bank for which there can be numerous reasons. You might have to reach out to your bank in order to solve the problem. Sometimes trying again later can also be a solution.
Alternatively, you can make the payment via PayPal or try with another payment card.
If the error you are experiencing is not payment related, please make sure to take a screen shot of the error message and get in touch with our Customer Service Team at help@lecateau.art
We will then take the necessary actions to solve the problem.
If you paid via MultiBanco and you have not received an order confirmation, your MultiBanco payment may still be pending. Please make sure to finalize your order and approve the payment via MultiBanco as soon as possible.
All LeCateau art is created by one artist – Adelina Djeneva.
Adelina is an art-obsessed, always curating, digital designer based in the UK.
The idea behind her art is to bring joyful pieces to every home, office or dorm!
All art is created with the hope it will bring its new owner a huge dopamine boost, every time they look at it.
The name LeCateau honours our beginnings as an Impressionist Art Collection, heavily influenced by Henri Matisse and embracing the vibrant colours, bold patterns and simplified forms synonymous with his art.
Our story really starts in 2001, when Adelina stepped in her first art school at the age of 7.
Fast forward 24 years later and LeCateau as we know and love it today was born.
A long time in the making, true, but good things come to those who wait. And make art 🙂
