Shipping FAQ
Need more information or have a question about your order? Find answers to our most frequently asked questions below.
We dispatch all packages with track and trace. Tracking information will be sent to you in a separate email once your order has been dispatched.
Please also check your spam folder – it might have ended up there.
If you have not received the tracking link, please reach out to our Customer Service Team and they will provide it.
If you refuse the delivery of your order, unfortunately, that does not mean the parcel will be returned to us automatically. Instead, the parcel might be destroyed.
It is the customer’s full responsibility, and we can not offer refunds for refused deliveries that have been destroyed.
If you do not wish to receive your order, please reach out to our Customer Service Team at your earliest convenience at help@lecateau.art
The shipping cost depends on the volume and items of the order as well as the shipping method and where you are based.
You can check out the total shipping cost at checkout.
Please be advised that local taxes and/or import duties may be applied and are not included in the shipping cost.
Yes, we offer worldwide shipping.
Due to import restrictions, we are currently not able to ship to Russia and Ukraine.
If your order is delayed, please check the track & trace information provided by the shipping courier for any updates. The parcel may be held back due to payment of customs or missing paperwork for importing the goods.
You are also welcome to contact our Customer Service Team at help@lecateau.art if you have any further questions.
All LeCateau art is created by one artist – Adelina Djeneva.
Adelina is an art-obsessed, always curating, digital designer based in the UK.
The idea behind her art is to bring joyful pieces to every home, office or dorm!
All art is created with the hope it will bring its new owner a huge dopamine boost, every time they look at it.
The name LeCateau honours our beginnings as an Impressionist Art Collection, heavily influenced by Henri Matisse and embracing the vibrant colours, bold patterns and simplified forms synonymous with his art.
Our story really starts in 2001, when Adelina stepped in her first art school at the age of 7.
Fast forward 24 years later and LeCateau as we know and love it today was born.
A long time in the making, true, but good things come to those who wait. And make art 🙂
