We dispatch all packages with track and trace. Tracking information will be sent to you in a separate email once your order has been dispatched.

Please also check your spam folder – it might have ended up there.

If you have not received the tracking link, please reach out to our Customer Service Team and they will provide it.

If you refuse the delivery of your order, unfortunately, that does not mean the parcel will be returned to us automatically. Instead, the parcel might be destroyed.

It is the customer’s full responsibility, and we can not offer refunds for refused deliveries that have been destroyed.

If you do not wish to receive your order, please reach out to our Customer Service Team at your earliest convenience at help@lecateau.art

The shipping cost depends on the volume and items of the order as well as the shipping method and where you are based.

You can check out the total shipping cost at checkout.

Please be advised that local taxes and/or import duties may be applied and are not included in the shipping cost.

Yes, we offer worldwide shipping.

Due to import restrictions, we are currently not able to ship to Russia and Ukraine.

If your order is delayed, please check the track & trace information provided by the shipping courier for any updates. The parcel may be held back due to payment of customs or missing paperwork for importing the goods.

You are also welcome to contact our Customer Service Team at help@lecateau.art if you have any further questions.